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1. What if I cannot attend one class time? Can I make it up?

Unfortunately no, the course material and skills sessions would be compromised if provided on an individual basis. Students may transfer into another course session before the start date of the course.

2. How do I transfer into another course session?

A student may transfer into another course session up to 48 hours before the course begins, or if he/she does not pass the pre-course session. All transfers must be completed by the Aquatic Office by phone at 214-670-1926.

3. What if I do not pass the pre-course session?

Students who do not pass the pre-course session will have the option of transferring into another session of the course. We recommend that the student works on his/her swimming skills before the next session.

4. What is your cancellation policy?

If a student decides not to reattempt the course at a later date after failing the pre-course, he/she must request the refund within 14 business days of the first day of the course. We will refund the amount less a $5 processing fee. We do not provide refunds to students who attend but do not successfully complete the course.

5. What do I need to bring to class?

Students need to bring a swimsuit, change of clothes, writing utensil, two towels, and a sack lunch (if applicable). Snacks are encouraged for long days, and a sweatshirt is recommended.

6. Do we have breaks during the course?

Yes, the course is designed with breaks, and a short lunch break is provided on long days.

7. How do I pass the course?

In order to pass the course a student must attend all classes, participate and meet the requirements of all skill sessions, pass the practical exams, and pass the two written exams with an 80%.

8. Will I be certified upon completion of the course?

Yes, upon successful completion of the course students are certified. Students will receive proof of their certification within 10 business days of completion.

9. What certifications will I receive?

Life guarding and first aid, CPR and AED, and Water Safety Instructor certifications. All of these are valid for two years.

10. If I take a course with you will I be guaranteed a position with Dallas Aquatics?

We provide American Red Cross training. This certification is used by many municipalities, country clubs, and health clubs in the DFW area. We hire many students from our training classes, but do not guarantee a position on our staff to students of our training courses.

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1. Where can I purchase a pass?

Prior to the start of the summer season, passes may be purchased online or after March 1st at your local Dallas recreation center. After the start of the summer season, you may also purchase passes at any aquatic center during operating hours. 

2. Can you walk me through the online purchase process?

1. Go to www.dallasaquatics.org and click on Aquatic Center icon.

2. Click on the yellow and blue "Purchase Season Passes" icon located on the right side of the page to open WebTrac, our online registration system.

3. Scroll down and click on the green "+" for the pass you would like to purchase, then click "Add to Cart" when the green pop up box appears. The Aquatic Center Passes are the first three on the list. 

4. Follow the steps to login or create an account. If you already have an account from past swim lesson registration or previous recreation center programs, it is very important that you use this account. Do not create a duplicate account. Follow the links to access your existing account. If you are still unable to log in, call our office at 214-670-1926 and we can help you access it.

5. After you have logged in and have the pass in your cart for your selected household members, you can proceed to checkout.

Purchase Season Pass Instructions

Renew Season Pass Instructions

Reset Username/Password Instructions

3. How do I get my pass once I have purchased it?

If you purchase your pass online or at a Dallas recreation center prior to the start of the summer season, the pass will be placed on your household account under the individual name it was purchased for. Once the summer season starts, bring your receipt to one of the aquatic centers and we will produce the pass for you. The pass is a bar-coded plastic card with your picture on it. If you lost your receipt, don't worry - we can look up your account and still issue your pass to you on your first visit.

4. What happens if I lose my season pass?

If you lose your season pass, we can issue you a replacement for a $5 administrative fee. Replacement passes are only issued at Aquatic Centers, they may not be issued at Recreation Centers or online.

5. Do you sell family passes?

We know families come in all shapes and sizes and can have anywhere from 2 to 10+ members. Just like our Recreation Center ID Cards, passes are sold and assigned to specific individual family members. Each pass holder will be issued a bar-coded photo ID that is for their individual use. This allows us to track attendance and manage daily capacity through individual pass scans.  All season passes are sold for specific individual use and are non-transferable.

6. Do you sell Gift Certificates for season passes?

Yes we do! You can purchase a season pass to give to others outside of your immediate family/household. You do not have to specify who the gift certificate is for at the time of purchase. You will receive a pdf of the certificate via email along with your receipt which can be given to the recipient of your choice. Redemption instructions are printed on the certificate. Use these step-by-step instructions to purchase a gift certificate online.

7. Do you sell individual location passes?

We understand that most people will usually attend the facility that is closest to them. But since each facility is closed one day a week we wanted to provide an option on those closed days. So we included the ability to visit additional comparable locations (or smaller locations) at no extra charge to ensure that you can swim 7 days a week. While each facility type has the same menu of attractions, each one has a unique layout and atmosphere. We are proud of all of our aquatic center locations and encourage you to check them out.

8. Is there a season pass for the original community pools?

There is not a season pass for the remaining 11 community pools. However, we will still be selling punch cards for the community pools. Punch passes get you 10 admissions for the price of 8 and are sold at the community pools during their operating hours.  And if you do decide to purchase an Aquatic Center pass, all 3 levels of Aquatic Center passes include admission to the community pools.

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1. How do I decide which level of swim lessons to sign my child up for?

If you are somewhat familiar with your child's abilities in the water, we have developed a chart that helps you decide. It can be found on the swim lesson page. If you are really unsure you are welcome to bring your child to any Dallas pool for a free swim lesson level evaluation.

2. Can I make up a class if I miss one?

Unfortunately we can not offer make up lessons if you miss a class. We will however, reschedule classes that we have to cancel due to weather or mechanical reasons.

3. How long is each swim lesson?

The summer swim lesson sessions consists of 8 individual classes held over a 2 week period. Each individual class is 40 minutes long for school age children up to adults, and 30 minutes long for preschool children.

4. What is the difference between a School Age Level 1 class and a Preschool Level 1 class?

Other than the age of the children and the teaching techniques used, the classes are the same. Preschool Level 1 classes have a lower student to teacher ratio and are geared for children ages 3-5. We use teaching techniques and activities that are more appropriate for younger children. School age Level 1 classes have a slightly higher student to teacher ratio and use teaching techniques more appropriate for children ages 6 and older.

5. Do you offer refunds for swim lessons?

All refunds requests must be submitted online and will be processed in accordance with the following guidelines:

Full refunds will be granted when requested more than 5 working days prior to the start date of the course/program, less a $5 administrative fee.

Transfers may be requested less than 5 days prior to the start date through the first day of the course/program. Transfers requested after the start of the second class meeting will not be granted.

Medical refunds requested prior to the start date of the course/program will be granted in full.

• A doctor's note must be provided for all medical refunds to be processed.
• A prorated refund will be granted for medical requests received during or after the course/program.
• Medical refunds must be requested, with proper documentation, within a month of the program's end date.

Request a Refund